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4．国际上最早设立的质量奖是
A
A．中国国家质量奖 B．马尔科姆·波多里奇国家质量奖 C．欧洲质量奖 D．戴明奖
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试题答案：
D
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7. 决定了组织对于好与坏、对与错、赞赏或是不屑等问题的判断的是
a不够精确，强调数量胜过质量 b奖励错误的行为 c缺乏预测力 d不能够捕捉到主要的商务变化，即便捕捉到变化已为时过晚 e对难以量化的资源如智力资源没有给予适当的考虑
识别主要事项和原因时，应采用( )
4．国际上最早设立的质量奖是
22．对于当出现失效时必须更换的项目，失效率的倒数(每个失效出现的时间单位数) 称为
安全卫生环境保护标准属于( )
马尔科姆 . 波多里奇国家奖诞生于( )
质量管理体制的构成要素有( ) A.质量体系 B.质量方针 C.市场监督 D.企业
6．下列选项中体现了顾客满意表现的是
在绩效测量指标中，缺陷率、可靠性、反应速度、技术支持等属于( )
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社会主义由空想变为科学的标志性著作是
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自矜功伐，奋其私智而不师古。
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23.It was the tail end of the depression, and things were tough. Mum had a hard time raising us kids on her own in our small community of New Westminster, BC. My Dad had drowned in PittLake, five years earlier. Because Dad had no pension, or benefits, there was not much money so we went on relief. Christmas was approaching, and we were entitled to a twenty-five dollar Christmas fund for social services. The Inspector came to our house, and searched it from top to bottom to be sure we didn’t have any food hidden away. When he didn't find any, he issued the cheque for Mum. It was four days before Christmas, and Mum said that instead of buying food, she would use the money to pay back rent, assuring us all of a roof over our heads for a little while longer. She told us then there would be nothing for Christmas. Unknown to Mum, I had been selling Christmas trees, shoveling snow, and doing odd jobs to earn enough money to buy a new pair of boots. My mind was made up and I realized what I had to do. Across the street from the bus stop was a big grocery store called the Piggly Wiggley. Into the store I went, brimming with happiness and excitement. I realized that the twenty-five dollars I had worked so hard for went a long way for groceries. I bought a turkey, ham, oranges and all the Christmas treats. I spent every dime of my hard-earned money. I quietly unloaded the groceries on the porch and piled them against the door, then I knocked on the door. I could hardly wait to see my mother's face! When Mum opened the door, some of the groceries fell inside onto the floor, and she just stood there dumbfounded. Holding back the tears, I hollered, “Merry Christmas Mother!! There really is a Santa Claus!”(10分)23.1 What happened to my father?(2分)A. He deserted us five years ago.B. He left Pitt Lake five years ago.C. He left Pitt Lake five years ago.D. He divorced my mother five years ago.
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