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[单选题]
When complaining on the telephone, you should___.
A
find outwith whom you discuss the caseb.send the receipt to them at the same timec.ask to speak to the managerd.ask your money back
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A
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Ⅳ.Reading Comprehension(60 points) Directions：There are five reading passages in this part.Each passage is followed by four questions.For each question there are four suggested answers marked A，B，C and I Choose the best answer and blacken the corresponding letter on the Answer Sheet. Passage One Alexia Sloane，a l0一year-old girl，lost her sight when she was two following a brain disease But despite her disability she has excelled at languages and is already fluent in English，French，Spanish and Chinese。and is learning German. Now she has experienced her dream job of working as an interpreter after East of England MEP(欧盟议员) Robert Sturdy invited her to the parliament building in Brussels，thus becoming the youngest interpreter to work at the European Parliament. “She was given a special permit to get into the buildin9，where there is usually a minimum age requirement of l4.and sat in a booth listening and interpretin9，”said her mother，Isabelle.“The other interpreters were amazed at how well she did as the debate was quite complicated and many of the words were rather technical.” Alexia has been tri-lingual since birth as her mother，a teacher，is half French and half Spanish，while her father，Richard，is English.She started talking and communicating in all three languages before she lost her sight but adapted quickly to her blindness.By the age of four，she was reading and writing in Braille(盲文).When she was six。Alexia began to learn Chinese.The girl is now learning German at school in Cambridge. Alexia has been longing to be an interpreter since she was six and she chose to go to the European Parliament as her prize when she won a young achiever of the year award.She asked if she could shadow interpreters and Mr.Sturdy agreed to take her along as his guest. Alexia worked with the head of interpreting and had a real taste of lire in parliament.“It was fantastic and lm absolutely determined now to become an interpreter，she said
1.4 The two friends read the newspaper ______.(2分)
Most parents encourage their children to take an active part in social events, ________ those events do not interfere with their studies.
The word “propensity” in the second sentence of paragraph two is closest in meaning to which of the following?
8
It was not a serious accident；our car needs only some ______ repairs.(1分)
The hopes, goals, fears desires ________ widely between men women, between the rich the poor.
In Line 2 the author uses the expression “ communicate” to imply that archaeologists___.
7
What do researchers conclude about children’s learning patterns?
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在操作系统中，处理机负责对进程进行管理和调度，对系统中的信息进行管理的部分通常称为______。(1分)
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下列关于环境与资源保护法律关系特征的表述，正确的是
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在单相桥式整流电路中，设变压器副边电压有效值为U2，若负载开路，则每只整流二极管承受的最高反向电压是（）
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24.会员制金融期货交易所的特点有
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